When it comes to your home, you want the best products available from the door hinges to the major appliances. Speaking of hinges, though they seem like a minor if not minuscule aspect of any functioning part of your home they are a bigger deal than you think. One of our customers in Park City, UT found that out the hard way when their garage door started acting up.

As a customer, it can be hard to figure out what exactly is going wrong. Especially when you don’t even know where to start; but as a customer it’s a good idea to have a clear description of the problem so that the technician understands exactly what they need to be looking for. The customer let our tech know that the garage door was top heavy which was causing it to move incorrectly or even stay stuck in the middle. This type of information is ideal. Please remember to give as many details as possible!

Not only do our technicians have a deep understanding of the inner workings of garage doors, they also know their left from their right. Turns out whoever initially installed the door had put in two left springs on the door. Our tech realized this right away, performing a thorough inspection in order to pin point the problem. To balance out the door the springs were replaced.

We at A+ Garage doors take pride in our above and beyond customer service. The story ends happily with a fixed garage door and satisfied customer. Yet another mission accomplished! As a part of excellence in customer service our techs always leave their customers with valuable advice for the future. Take a look at what this tech told their customer.

Tips From the Experts: Always remember to perform regular maintenance practices on your garage door. Ways you can do this yourself is to check the balance on the door while opening and closing and oil it regularly so it continues to run smoothly. Some parts may begin to develop rust. If there is something wrong, however, do not attempt to fix the problem yourself. Certain types of problems can be very dangerous for those that are not professionally trained.

 

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